Skip to content Skip to footer
An older woman with a swath of magenta in her gray hair speaks on the phone while using a visible tracheostomy tube.

Speech-to-Speech
resources

T-Mobile Speech-to-Speech resources and FAQs

 

The shortcut: easier access to STS for T-Mobile customers.

If T-Mobile is your wireless network, you can access STS in just one tap! Put this handy shortcut on your phone and dial in one tap! It's a shortcut, not an app, and makes STS even easier. 

Add the shortcut

Preparing for and setting up your STS calls

Why should I register for STS? While registering is optional, doing so and creating a Customer Profile can speed up call processing for all your STS calls. Your profile personalizes your experience, holding your frequently dialed numbers, call preferences, and more all in one place.
Can I request a specific STS operator?

While we cannot accept requests for specific STS operators, all of our operators trained to handle calls for people with speech differences.
Can the STS operator make calls or leave messages for me without me calling in?

An STS user must start a call before the STS operator can leave a message.

How far in advance can I set up my STS Call?

If you completed a Customer Profile, you can set up a call up to 24 hours in advance. It’s available as soon as you’ve set it up and will continue to be for 24 hours.
Can I give the STS operator several instructions before the call?

Yes, the STS user can instruct the operator how they would like their call to be announced, handled and any information about the call that may help the STS operator complete a successful call.
Can I make a 911 emergency call?

Yes. In the event of an emergency, dial 911 directly. You may use the Speech-to-Speech service by dialing 877-787-2606 (or *787 if your wireless phone is on the T-Mobile network) to call 911 services.  Using STS services may not be as fast as dialing 911 directly. Be prepared to provide your full name, description of emergency and location. Learn more.

General STS information

Is the content of my calls kept confidential?

Yes, all STS operators are required to keep the contents of their calls completely confidential.
How do I set up a Customer Profile? How do I set up a TRS Customer Profile for a STS user?
TRS Customer Profile is an optional feature to help speed up call processing for all STS calls.
1. Register as a user and create your username & password.
2. Sign in to complete your TRS Customer Profile.
3. The following features are available in the TRS Customer Profile:
• Frequently Dialed numbers
• Call Preferences
• Notes (Instructions to the STS operator for your calls)
• Permissions (Block Numbers)
• Speech-to-Speech (Calling Handling Options)
How do I create an STS Call Setup? From your Customer Profile, visit “STS Call Setups” on the Speech-to-Speech tab, and fill in the information you’d like to include there.
What is the STS Call Setup and why would I use it? The optional STS Call Setup feature makes your STS calls even easier by enabling you to provide details about your preferences to the STS operator before you call a specific party.  Maybe you want to let the person you’re calling know that you’ll be using STS at the beginning of the call, or you want to include a specific greeting for a specific call. The STS Call Setup feature makes this easy! Each STS Call Setup you create is available immediately for 24 hours.
What information should I include in my STS Call Setup?

In each STS Call Setup, you can provide:

• Phone number and name of person/business you plan to call

• Announcement for STS operator to make to the person/business at the start of your STS call (e.g., “This is John calling to check on my puppy.”)

• Instructions for STS operator (e.g., details about the subject of the call, call handling preferences, or anything to make the call easier)
Can I use STS for my international calls? Yes! You can make international calls through the Speech-to-Speech service. People outside the US wanting to call you should dial 605-224-1837 to reach a STS operator.
Where can I find FCC information about STS? Yes. Visit the Federal Communications Commission (FCC) web site for more information.
STS "Call Me" Cards

Make it easier to reach you.

“STS Call Me” cards are for you to share with people who want to call you. Print out the cards, fill in your name & phone number and then give them out.

Calling-Card-image-en

Download

Speech-to-Speech Flyer

Spread the word.

If you'd like to share more about speech-to-speech service with friends, family, or your employer, download this flyer.

Speech-to-Speech-Flyer with happy man enjoying a phone call

Download

Printed Customer Profile

Mail or fax your profile.

If you prefer to print, fill out, and mail your Customer Profile to us, download and follow the instructions on this form.

Download